Warranty & Technical Support
Warranty & Technical Support
Your comprehensive guide to warranty coverage and support services
Warranty Approach
- We generally replace parts instead of repairing them to minimize your waiting time.
- The same warranty service is available whether you purchase from our official website, authorized offline stores, or partnered online platforms.
- Parts meeting warranty conditions will be fully covered at no cost.
- Parts outside warranty can still be repaired/replaced for a fee.
- Incidental repair expenses are not covered under warranty.
Lifetime Technical Support
- Professional technical assistance for complex issues.
- 1-on-1 dedicated support agent.
- Available anytime regardless of warranty status.
- After warranty period, replacement parts cost applies.
What Qualifies for Warranty?
- Products purchased from EcoWheels official store or authorized resellers.
- Pre-owned products require valid proof of purchase.
- Product/component must be within warranty period.
- Manufacturing flaws and material defects covered.
- Warranty card must be present and match the product.
What Does NOT Qualify for Warranty?
- Wear-and-tear parts such as brake pads, spokes, rims, cables.
- Visible scratches or breaks on wires/accessories.
- Improper use or storage.
- Unauthorized repair/modifications.
- Damage from accidents/shipping scratches.
- Repair costs from non-authorized repair shops.
Mechanical Components Warranty
| Component | Warranty Period | Coverage |
|---|---|---|
| Frame | 36 Months |
✓ Covered: Natural deformation, Open welds, Desoldering fractures, Manufacturing defects ✗ Non-Covered: Self-modification, Collision damage |
| Fork, Handlebar, Stem, Seatpost | 24 Months |
✗ Non-Covered: Tire puncture, Spare parts collision damage |
| Power & Wheel Components | 3 Months |
✗ Non-Covered: Self-modification, Collision, Man-made damages |
Electrical System Warranty
| Component | Warranty Period | Coverage |
|---|---|---|
| Motor Components | 24 Months |
✓ Covered: Phase loss, Hall burnout, Demagnetization, Bearing noise ✗ Non-Covered: Breakage, Water ingress |
| Battery | 24 Months |
✓ Covered: Broken grids, Lack of storage, Capacity below 70% ✗ Non-Covered: Water ingress, Damage, Left uncharged over 1 month |
| Electrical Components | 24 Months |
✓ Covered: Short circuit, Burnout, Manufacturing fault ✗ Non-Covered: Water exposure, Disconnection, Damage |
| Lights / Brake Switches | 3 Months | Standard Warranty Coverage |
How To Claim Your Warranty
1
Official Website Orders
Send your product information to EcoWheels support team.
2
Claim Review
After review, replacement parts and installation instructions will be provided.
3
Dealer Purchases
Contact your dealer/platform for warranty assistance.
Important Note: Any product returned without prior approval will not be accepted or covered by warranty.